Services
Design
Solutions need to be designed before they can be implemented effectively. This is where Unity comes in. A Solutions engineer works with our customers to understand their needs and come up with a purpose-fit solution. Many times, the customer may not even be aware of all the solutions available to them. A Solutions Engineer evaluates the customer’s requirements and presents a viable solution. They also consider the budget and time constraints of the project. Design consultation is an important step in coming up with effective solutions that meet the needs of our customers. Without it, many projects would likely fail due to poor planning and execution.
Services Offered by Unity
Unified Communications Design and Assessment
Contact Center Design and Assessment
Senior Living Facilities Design
IT Services Consulting
Cybersecurity Consulting
Professional Services
Business technology solutions needs to be re-assessed or audited to determine if it needs tuning, updating, and even replacing. Unity offers a suite of one-time Professional Services that can help with the assessment process for what's necessary in your particular business environment. These services include audit review so you know where you stand right now before making any changes; then analysis will show possible outcomes following assessments and designs are created based on the results of those analyses which will implement them when needed.
Unified Communications Design and Assessment
Telephony has changed a lot in the past five years. Cloud is now an important consideration along with clients that provide for greater team collaboration. Many organizations have been sweating over their older PBX systems, but when they move to working from home, find themselves lacking capabilities and difficult to set up and manage or too costly! Now may be the time to reconsider your options; it could pose as either replacements like Microsoft Teams which includes PSTN enablement-to replace those obsolete PBXs-or you can go cloud based solutions such as Unity Connect where things are easier than ever before
Contact Centre Design and Assessment
Contact centers are complex to configure to optimize the performance of agents and ensure organizations are meeting their goals. When implementing new contact center technology, there is so much to learn, it is rare that the full capabilities of the new system are fully leveraged immediately. A contact center audit can point out inefficiencies while a contact center tune-up can implement capabilities not being fully utilized.
Project Managed Implementations
Our project management team is an essential component to each of our major implementations. We work with you from the planning phase, through ideation and design phases, all while maintaining a constant eye on your deadlines. Alongside our industry experts in Project Management we can provide implementation across borders for international projects as well!
Support and Managed Services
Our team of technicians is always there to help with any installation or troubleshooting issues. Whether it's through a remote connection, on-site maintenance visits, or simply by getting your IT questions answered over the phone – we're here for you all hours and every day!
Get Connected!
Send us Message, or Get Connected Right Now!
Call: 1-877-736-2842
Email: sales@unityconnected.com