Turning AI into
Real-World CX Outcomes
AI, data, and platform readiness for the next generation of customer experience. Join us for an exclusive afternoon of strategy, live insights, and peer-to-peer conversation in Toronto.
Reserve Your Seat
Spaces are limited. Register today to confirm your spot.
The New CX Starts with the Right Foundation
Customer expectations are rising fast, and AI is no longer optional. But knowing where to start is often the hardest part. This event gives you the clarity and confidence to move forward.
Find Your AI Starting Point
Identify where AI fits in your CX strategy today, and which use cases will deliver the fastest return on investment for your organization.
Build on a Connected Platform
Learn how an open, connected platform unifies your data and channels so every customer interaction is informed, consistent, and efficient.
Measure Real Outcomes
Move beyond hype. See how leading organizations are turning AI investments into measurable gains in agent productivity, satisfaction, and cost savings.
Avoid Common Pitfalls
Hear from practitioners who have navigated CX and AI initiatives before. Learn what to watch for and how to mitigate risk during your rollout.
Partner with Confidence
Unity Connected Solutions and Five9 bring decades of combined experience in enterprise CX. Get the guidance you need from partners you can trust.
Connect with CX Peers
Network with fellow CX leaders, IT decision-makers, and contact center professionals who are tackling the same challenges you face every day.
Insights You Can Put to Work Immediately
Every session is designed to give you practical takeaways you can bring back to your team on day one.
Five9 keynote on CX, AI, and platform strategy for the next generation of customer engagement.
Market trends shaping the future of customer experience, from AI-powered self-service to intelligent routing.
Partner insights from Pindrop and Level AI on voice authentication, fraud prevention, and quality intelligence.
Real-world use cases and practical guidance from organizations already seeing results with AI in their contact centers.
Solutions that improve access to data for real-time decision making and deliver double-digit gains in agent productivity.
Interactive discussion and fireside chat with CX leaders, plus dedicated networking time with peers and experts.
Your Afternoon at a Glance
A focused half-day program designed to give you maximum value without taking you away from work for long.
Arrivals, Lunch, and Networking
Settle in, enjoy a catered lunch, and connect with fellow attendees.
Welcome and Objectives
Setting the stage for the afternoon and what you can expect to take away.
Five9 Keynote: CX, AI, and Platform Readiness
A deep dive into where the industry is headed and how to prepare your organization.
Partner Spotlight: Pindrop and Level AI
Technology partners share their perspective on voice security, AI quality, and data-driven CX.
Break and Refreshments
Recharge and continue conversations with speakers and attendees.
Interactive Discussion and Fireside Chat
An open conversation with CX leaders on the challenges and opportunities ahead.
Key Takeaways and Next Steps
A summary of the day's insights and a clear path forward for your CX strategy.
Networking Reception
Close the afternoon with drinks and connections that last beyond the event.
STORYS Building
2nd Floor Event Space
12:30 PM – 5:00 PM ET
Seats Are Limited. Secure Yours Today.
Join CX leaders, technology partners, and industry peers for an afternoon of strategy, insight, and conversation that will shape the future of your customer experience.
Register Now