Our Commitment to Canadian Municipalities

Municipalities across Canada require absolutely reliable communications solutions to engage and support their residents and local businesses. Whether it is to support safety services such as local policing, firefighting or road maintenance or to keep residents informed of waste services and building permits.

We understand that local government across Canada varies dramatically in size, services offer and so do their technology needs. Unity Connected Solutions addresses this by offering a variety of options in most categories.

We support all the technologies we sell with true 24x7x365 support, including statutory holidays, so we always have your back.

All That We Offer

Unity Connected Solutions has offices in the major cities across Canada. We offer centralized, standard response with localized support as required.

Our support team has developed best practice standards for implementing and ongoing support for our solutions. We can be the single source provider for your entire communications, life-safety and security infrastructure. Our solutions set includes:

  • Communications systems
  • SIP Trunking Services
  • Alerting and Mass Notification
  • SD-WAN
  • Data Networking – including Wifi
  • Camera and Door Security
  • Unity’s dedicated Support and Managed Services

Communication Solutions

We offer premise-based Avaya and Mitel systems for our municipal customers, as experience has shown there is more confidence in a solution that must support emergency services to residents. These systems can either be made redundant or locally survivable. The latter being a more cost-effective option.

These systems are all VoIP or IP based systems. They offer the latest in collaboration capabilities, including supporting mobile phones. Municipal staff can all be housed on a single platform and supported whether in the office or out on the road.

Finally, these solutions can offer varying levels of contact centre support, from basic to extremely sophisticated, with different ‘queues’ to support different functions or departments as well as different levels of reporting.

Town of Newmarket Case Study

Learn how the Town of Newmarket replaced their aging communications system with a cost effective solution that offered an n+1 architecture and local survivability

Township of King Case Study

Learn how the Township of King cost-effectively modernized their communications platform, supporting all staff across multiple locations with the same system.

SIP Trunking

Did you know that we save our municipal customers up to 50% or more on their Telco services with our SIP trunks?

Most municipalities will have numerous locations with a variety of services. All over-provisioned, of course, to ensure calls do not get blocked. But provisioning to meet your peak calling volume does not make sense and is an expensive way to plan. SIP trunks offer lower pricing as they leverage lower cost broadband networks and are far more flexible than fixed PRI or local lines. With the ability to ‘burst’ or scale up on demand, you never have to over-provision again to prevent blocked calls.

Have you considered that the Telco savings could help fund that communications platform upgrade?

Data Networking

We offer traditional premise based data networking products from Cisco, including their newer, cloud managed solutions Cisco Meraki. Cloud managed networking makes the provision and ongoing management much simpler and allows Municipalities to manage how much and what data is being used by staff or clients in public locations such as libraries. Cloud managed solutions are much more cost effective and ideal where there are multiple facilities as they can much more easily be centrally managed.


By their nature, most local government – municipalities or regions – span across a geographic area and may use wide area networks (WANs) to connect locations. Traditional WANs are inefficient and expensive. Software Defined Wide Area Networks (SD-WAN) are not only less expensive to run but simpler to set up and manage.

Unity offers the industry leading SD-WAN from Velocloud (now part of VMWare) that is the highest ranked vendor  in the most recent Gartner Magic Quadrant for WAN Edge Infrastructure. Velocloud SD-WAN offers the scalability, affordability, and flexibility needed in a modern network. Gartner reports that an SD-WAN deployment is 2.5 times less expensive than traditional WAN architectures.

How does it do this? Through zero touch deployments and the fact it is cloud-delivered and software based. This allows for quick adaptation to changing needs including adding access to cloud-based services, standing up new branches or remote offices, and dynamic routing of all traffic for optimized application and data delivery.

Door and Camera Security

Managing the security of municipal locations can be a challenge, especially with the remote or low staffed facilities that may be open to the general public. A single, centrally managed and integrated door and camera security system can solve this proble.

Door security can be set up to lock down certain doors between certain hours, allow egress but not access to prevent unwelcome visits and more. There are a lot of things to consider when it comes to providing door security, including meeting fire regulations. Newer door solutions offer digital control over Wifi and reduce wiring by controlling over data networks.

Cameras can come with a variety of capabilities and specifications. For example, exterior cameras should be able to operate effectively in the extreme weather conditions we experience in Canada and ideally operate well in low lighting conditions.

Unity has been providing complete camera and door security, including integrating with the data networks and cabling systems.

Unity Senior Living Managed Services

Working with so many municipalities across Canada we have built up tremendous awareness and expertise of the challenges you run into. We have a team of dedicated individuals who provide remote and on-site support, with the ability to truck roll practically anywhere across the country.

Our NOC provides true 24x7x365 support, including statutory holidays.

Want more info? Fill out the form below and one of our Municipalities specialists will be in touch.