UC & UCaaS

Communications technology continues to evolve and provides more ways for teams to communicate and collaborate. Unified Communications incorporates email, instant messaging, chat, video, presence and document sharing as well as traditional phone calls within a single user application. It also supports mobile users and teleworkers as seamlessly as those in the office.

Unity offers our customers a choice of systems to best fit their business; from simpler telephone systems to the most sophisticated platforms, deployed on premise or ‘in the cloud’.

CC & CCaaS

Contact Centers remain the foremost tool for an organization’s customer engagement. In the past this was focused on optimizing the way calls were prioritized and routed to agents. Today contact centers need to support the various means a customer wants to interact, including chat, web, social media and email.

Unity provides contact center solutions from the leading vendors whether premise or cloud based including workforce management and optimization.

SD-WAN & LAN

If you manage more than a few sites, you need the next generation WAN solution – SD-WAN. Overcome congestion, poor quality of services and improve network agility. SDWAN is a software based, cloud delivered technology; fast and easy deployment, centralized management and, best of all, improved network performance.

Next Generation LANs offer simpler, cloud managed networking. Be up and running in minutes with complete, online visibility of your network performance.

SIP

Session Initiated Protocol (SIP) provides a lower cost alternative to traditional Telco lines for premise-based communication solutions. SIP is more flexible, offering the ability to manage varying traffic loads daily, weekly or seasonally much more efficiently and cost-effectively than with analogue or digital trunks.

Unity SIP offers number portability, DID, 800 services and lower LD costs. We also offer security through a Session Border Controller (SBC.)

Managed Services

Our Managed Services supplements your capabilities with a subscription model to manage and support your voice and data communications infrastructure. Our team of industry experts can carry out the work faster and more efficiently while working to agreed SLAs.

Professional Services

Our professional services deliver one-time, project oriented services for the assessment and analysis of your current voice and data infrastructure through to the design and project managed implementation of the resulting solution.