No man is an island.

This was never more true than in today’s business world. We all need to be connected so that we can work together to create new products or services, improve a process, solve a problem or respond to a customer.

More people work in jobs that are part of the ‘knowledge economy.’ Translating the knowledge of your staff into a solution, an improved process or a problem resolution is essential, so using Unified Communications & Collaboration technology to better enable your staff make sense.

Efficient and effective collaboration is the key to success today.

How we collaborate

In the past collaboration meant meetings. Real-time, physical meetings. This worked when everyone commuted into the same office.

Today businesses can find great talent who may not want to commute ‘downtown’ and the business doesn’t want to pay for space that may go unused. So new ways of communicating and collaborating are required.

Unified Communications & Collaboration allows individual staff members to act and behave as if they are all part of the same team no matter where they are located – office, home, on the road or even another country. It doesn’t matter. As long as everyone has a data connection they can be part of the team.

Unified Communications & Collaboration apps work on smart phones, laptops, tablets and some of the more advanced desk phones. They allow all communication devices and all methods of communication – phone, text, chat, etc – to be handled as part of a single unified collaborative effort. Simply, seamlessly.

It drives a new, more efficient way to collaborate.

Reducing Office Footprint

It makes sense for businesses to look harder at their office space as real estate costs continue to rise, especially in the downtown core of most cities.

Some businesses try and solve this by moving to a another city with lower real estate costs with effect of completely disrupting staff. More will be forced to commute, some may need to get cars, many will simply find another job. So while real estate costs have been saved, the costs to hire, train and the impact on customer service will offset the initial savings.

Surely there’s another way.

With the increasing power of devices, ubiquity of high speed internet and the advances in collaboration technology, it is now possible to work differently.

Organizations can leverage Unified Communications & Collaboration to allow staff to work from home, telework and desk share – without reducing productivity.

New way of working

The biggest impediment to this new way of working is not the technology but management style. There are many managers today that assume they need to ‘eyeball’ an employee to determine if they are ‘putting in a shift’ or not. They don’t trust the individuals or the tools to help manage.

As more millennials join the workforce this kind of management is not going to work anymore. They have grown up, through school, college and in their personal lives, being constantly connected and in communication.

In the past, it was harder to check on or know if someone was working effectively when out of the office. At the same time, those who genuinely needed to be on the road found it difficult to easily stay in touch with colleagues.

With Unified Communications & Collaboration you can ‘see’ someone’s availability. You can text or chat with them, call them, share information, pull them into ad-hoc or scheduled conference calls and more. Their ‘presence’ indicates their availability – if they are in a conference call, this will be indicated. You don’t need to physically see them anymore to know what they are doing.

It does mean thinking and working differently, how goals are set and work performance is measured. At the same time, it is a much more efficient way of working and by providing these tools, increase the job satisfaction of your team, which translates into better business results.

Continue exploring Unified Communications & Collaboration

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