The biggest impediment to this new way of working is not the technology but management style. There are many managers today that assume they need to ‘eyeball’ an employee to determine if they are ‘putting in a shift’ or not. They don’t trust the individuals or the tools to help manage.
As more millennials join the workforce this kind of management is not going to work anymore. They have grown up, through school, college and in their personal lives, being constantly connected and in communication.
In the past, it was harder to check on or know if someone was working effectively when out of the office. At the same time, those who genuinely needed to be on the road found it difficult to easily stay in touch with colleagues.
With Unified Communications & Collaboration you can ‘see’ someone’s availability. You can text or chat with them, call them, share information, pull them into ad-hoc or scheduled conference calls and more. Their ‘presence’ indicates their availability – if they are in a conference call, this will be indicated. You don’t need to physically see them anymore to know what they are doing.
It does mean thinking and working differently, how goals are set and work performance is measured. At the same time, it is a much more efficient way of working and by providing these tools, increase the job satisfaction of your team, which translates into better business results.