Unity SIP365 PBX Connect

Save 40% + on Microsoft Calling Plans with Unity SIP365

The best of both worlds

with PBX Connect

Many organizations have or are in the process of migrating to Microsoft Teams. But discover one major challenge. Voice calling. Microsoft Teams Calling Plans are expensive. There has to be a better way. There is. SIP365 PBX Connect from Unity.

With SIP365 PBX Connect you can leverage the investment in your existing PBX for voice calling, while using Microsoft Teams for all the other things it does best. The best of both worlds.

Have an aging voice mail system that needs replacing? Don’t worry, SIP365 PBX Connect allows you to use Microsoft Teams as a your single messaging platform. Now you can migrate at your own pace. You don’t have to force those phone-centric users immediately.

Read on to learn how we do this.

Microsoft Calling Plans

A limited and Expensive Option

When Microsoft first released Teams, it had no voice calling capability. Even though it was – according to Microsoft – a Unified Communications and Collaboration platform. Most organizations had PBXs that could provide a myriad of voice calling capabilities. So what were your options to interconnect them with Microsoft Team? Not a lot to start. At least to do it effectively and efficiently.

Microsoft introduced Calling Plans. If you connected SIP Trunks directly to Microsoft Teams, you could now provide connection to the Public Telephone Network – letting your staff make and receive calls. But these plans were expensive and not available in many countries around the world and International Calling prices were outrageous.

Moreover, as it takes time to roll out technologies like Teams, and not all users will migrate at the same pace, organizations were still paying for PBX trunks to support their voice-centric users.

The Graceful Migration Advantage

Many organizations recognize how hard it is to roll out a comprehensive and complex application like Microsoft Teams. While it brings significant collaboration capabilities, all change can be a challenge and it takes time to be fully adopted. Early adopters might be in Engineering, Sales or Marketing. But those in other departments may not use those tools and still heavily rely on their phone system.

At the same time the IT department are trying to determine if they need budget to replace their aging phone system or whether it can leveraged for a few more years.

With Unity SIP365 PBX Connect you can now seamlessly integrate Teams and your PBX, take advantage of lower cost SIP trunks and reduce your upgrade and maintenance costs at the same time. Letting users migrate at their pace.

Five9 CCaaS and Teams

While Microsoft Teams provides excellent communications and collaboration tools, one area that it is lacking is in supporting the Contact Centre. While Unity SIP365 PBX Connect allows your Contact Centre running on a Legacy PBX or premise infrastructure to integrate with Teams (and Dynamics) is there a better solution?

Five9 and Microsoft recently announced an integration between the two leading cloud platforms.

Now you can integrate the leading Cloud Contact Centre from Five9 with Microsoft Teams

Unity SIP Trunks

SIP Trunking is the next evolution in connecting to the Public Telephone Network. SIP Trunks are less expensive than traditional Digital and Analog trunks, commonly used to connect to PBXs. Unity SIP365 leverages SIP Trunking to interconnect to the Public Telephone Network.

Unity SIP has been certified with Cisco Call Manager, Avaya Aura, Mitel Connect, Skype for Business and 80+ PBXs.

It includes basic and VoIP V911 with user managed location for each DID.

In addition it fully supports T.38 fax support.

Benefits of SIP Trunks

More Efficient Use of Bandwidth

Data networks are much more efficient users of bandwidth than dedicated, traditional digital and analog telecommunications connections. If there is no call on the ‘Telco’ line, you are paying for idle bandwidth. Those lines only have one purpose.

With a broadband or internet connection multiple ‘applications’ can leverage the bandwidth. Meaning that you get much more use out of your internet bandwidth than with ‘Telco’ lines.

And just to be safe, we tend oversubscribe our ‘Telco’ lines to account for that busiest hour of the week, so we don’t have ‘busy’ signals. Which means that for 95% of the week we pay for bandwidth that will never be used.

Lower Cost Bandwidth

Data networks are also the lowest cost per ‘byte’ we can buy these days.

To put it in perspective, a ‘Telco’ line is the equivalent of 64Kbps. Yes, that’s right, that’s a ‘K’ for a thousand bytes of data. An internet connection is measured in megabytes or million bytes of data.

A ‘Telco’ line would cost on average $50 per month for 64Kbps worth of connectivity while the equivalent internet bandwidth would be 100Mbps – a significant increase in bandwidth per dollar.

So you can see why people are migrating their communications bandwidth from those fixed telco lines to SIP Trunks.

Bursting - On Demand Trunks

SIP Trunks are sized to support the average day. If you typically use 10 trunks for most of the business day and only go up to 15 trunks for an hour in the afternoon, we would recommend paying for 10 SIP Trunks on a monthly recurring basis and use 5 trunks on demand for your busy time.

We call that on-demand spike ‘bursting’.

Security with an SBC

Because you are using a data connection to now handle your voice calls you may question how we secure those lines.

Unity provides a Session Border Controller (SBC). This device allows us to do voice quality and reliability analysis and it is also your first line of defence against unwanted data attacks like DDoS.

SBCs provide quality of service checking, they manage network traversal and much, much more.

Bottom line, there is no risk in moving to SIP Trunks when an SBC is installed.

25-50% Cost Savings

By putting all those things together, the more efficient use of bandwidth, lower cost of internet bandwidth and bursting, customers can see anywhere from 25% to 50% savings per month over their standard ‘Telco’ line costs.

Number Portability and DIDs

SIP Trunks can do all that was done with your traditional trunks.

Your existing phone numbers can be ported over – just as they can be today moving from one carrier to another.

SIP Trunks support DID or Direct Inward Dial capability. With DID a call can be sent directly to a PBX extension.

Pay for Your Upgrade

If you are struggling to find new funds to update, upgrade or replace current, dated telephone systems while overpaying for ‘Telco’ lines, then migrating to SIP Trunks might be an option to consider.

By saving 25% to 50% every month by migrating to SIP Trunks it can create budget room to cover some or all of the cost of an upgrade or replacement.

The savings can be that significant!

Don't Let the Telco Pen You In

To prevent companies taking advantage of savings elsewhere, ‘Telcos’ have been getting customers to lock themselves into long contracts.

In some cases auto-renewing a long term, locked-in contract without the customer even realizing this has happened.

Check your current contracts now so it doesn’t prevent you access to long term savings – whether for SIP Trunks or other solutions.

Will my PBX Support SIP?

Originally PBXs that were not SIP enabled could not have SIP Trunks connected. Even when some systems claimed to be SIP enabled, it required additional, proprietary hardware and licenses.

Since then, Session Border Controllers or SBCs not only entered the market but have come down in price.

These non-proprietary devices allow SIP to be connected on one side and your existing PBX trunks on the other side. So no changes are required to the PBX. In addition, SBCs provide security, quality control and aid in problem resolution.

Now any system can support SIP Trunks.