Microsoft 365 Business Voice

The phone system designed for Office 365

Built for productivity

Microsoft 365 Business Voice is a cloud-based phone system built-for productivity. It integrates into Office 365 for an all-in-one communication solution that brings together calling, meetings, and messaging into a single application, Microsoft Teams.

All-in-one Communications

Transform how work gets done by unifying calling, chat, meetings, calendar, and email.

Easy and Intelligent Calling

Communicate with more flexibility, ease, and intelligence so you can stay connected.

Delivered from Microsoft's Cloud

Work confidently with a reliable and secure cloud-based solution.

All-in-one Communication

Calling, chat, and meetings in a single app
Simplify your communications by unifying calling with chat and meetings in Microsoft Teams.

Built-in audio conferencing
Add flexibility to your meetings with a dial-in number, integrated into every online meeting.

Do your best work, in one suite
Unified contacts and calendars across Teams & Outlook. Collaborate in the Office apps within calls and meetings

Easy and Intelligent Calling

Call from anywhere, on any device
Stay connected with a single phone number across computers, mobile devices, & desk phones.

Quick one-click calling & meetings
Call any number, schedule & join meetings, and turn chats into a calls with a single click.

AI-powered intelligence
Automatic voicemail transcription plus inline chat translation & real-time captioning in meetings.

Delivered from Microsoft's Cloud

Enterprise-grade calling
Keep your business running smoothly with built-in redundancy and load-balancing.

Manage in Office 365
Setup and management are centralized in the familiar Office 365 admin console.

One provider
Save time and money with one solution, one bill, and one low-monthly price.

True, Full Business Voice Solution

More Efficient Use of Bandwidth

Built for productivity

  • Call from anywhere, on any device
  • Caller ID, Call transfer and Call Park
  • Teams certified devices (Personal/Meetings)
  • All-in-one communication
  • One-click calling and meetings
  • Contacts in Outlook
  • AI-powered translation & Transcription
  • Built-in Office apps

Simple to manage

  • Centralized administration across O365
  • Billing and management

Enterprise-grade calling(optional)

  • Reliable phone system
  • Intelligent call routing & management

Business Voice Features & Capabilities

Call Control

Call Park

Call Forwarding

Call Transfer: Supervised & Blind

Call Delegation

Call Screening

Call Hold

Call Logs

Call Blocking

Do Not Disturb / Breakthrough

Distinctive Ringtones

Group Call Pickup

Shared Line Appearance

Visual Voicemail


Caller ID

One touch calling

Dial by name or number

Add Participants to a 1:1 Call


Outlook Integration

Calling Built-into Microsoft Teams

Teams Desktop & Mobile Apps

Teams-Certified Devices

Integrated Audio Conferencing

Unique Conferencing Dial-ins

Conferencing up to 250 Participants

Cloud PBX

Number Porting

Multi-level Auto Attendant

Multilingual IVR

Call Queue

Music on Hold

Global Call Routing

Location based routing

Emergency Location Based Routing

Exchange Calendar Call Routing

Dynamic E911

Multi-site Support

24×7 Customer Support

Single Sign-On

Local Numbers

Toll-free Numbers

Company & User Phone Numbers


Integrated Calling Plan

Bring Your Own Calling Plan
(Direct Routing)

Performance Reports

Quality of Service Reports

Call Logs

Call Monitoring

Call Analytics

Call Quality Dashboard

Device Management

Media Bypass Support

Expanded SBC Support

Business Voice Devices

For every work experience, for any space and any working style, there’s a Microsoft Teams device to choose from. Having Teams UI on desk phone delivers a seamless Teams experience across a variety of certified devices. Microsoft Teams Rooms brings a modern, easy to use and consistent experience to all meeting spaces with one touch join and a rich set of AI enabled capabilities.

We sell the Yealink series of handsets, for those looking for a traditional business calling experience, which are certified to work with Microsoft Teams.

Not ready for full Microsoft 365 Business Voice?

Unity 365 PBX Connect

Not every company may be ready for the jump to a complete Microsoft Office 365 experience just yet. Perhaps you still have a significant investment in your existing PBX and need to plan a more controlled and graceful migration to Office 365 and Microsoft Teams.

Well, we have a solution for that. Unity SIP 365 PBX Connect.

We provide a custom Microsoft Certified Session Border Controller and SIP trunking. This immediately cuts your calling costs over traditional Telco trunks. It also integrates your traditional PBX with Microsoft Teams. Incoming calls will go to both your PBX desk phone AND your Teams device(s). You choose how to take the call. And all unanswered calls will go to your single Teams inbox.

Why Unity for your Microsoft 365 Business Voice?

Deep Voice Expertise

Unity Connected Solutions has been designing, implementing and supporting voice solutions for over 15 years. Our team has incredible expertise with thousands of years of experience.

We have experience with traditional premise based systems, cloud systems and hybrid solutions.

We understand real-time voice communications. There can be challenges ensuring the highest voice quality if not implemented well. We have helped solve our customers ‘VoIP’ challenges on premise and are doing it again as they migrate to the cloud.


We understand that every organization is different. From existing technology infrastructure, size of their IT team, business processes and more.

That is why we offer a broad array of products and services, including SIP trunks, SIP 365 and Managed Services.

We have seen it all before and can guide you on your best path to a Microsoft 365 calling solution.