Troubleshooting IT problems is a skill all by itself. VoIP related problems are the hardest of all to resolve. Unity Managed VoIP Monitoring provides you the tools, on a monthly subscription basis, to provide end user SLAs and resolve VoIP issues fast.
Troubleshooting requires experience and quality information to formulate a plan to resolve. Otherwise you are just shooting in the dark, randomly rebooting boxes. The root cause is not discovered and the problem will return.
With VoIP, this is exacerbated by the fact that the prior technology, TDM, was rock solid. Telephones were directly connected to the server (PBX.) VoIP telephones connect via a myriad of switches, routers, firewalls, access points or perhaps over an open internet connection. As new applications and devices are added to the network there are more opportunities to disrupt previously working VoIP traffic.
VoIP monitoring tools provide two essential capabilities. Data about everything that is happening to VoIP traffic down to an individual call. The ability to use that data to provide alerts based on identified trends.
With this data IT staff can uncover the root cause of VoIP based call problems – pops, crackles, one-way speech, drops and more – and predict future possible problems.