It is easy to get lost among the multitude of contact center technologies available today and forget their prime purpose – creating the most efficient and effective way for your customers to engage with you.
Contact centers have gone beyond simply being a more efficient way to handle incoming calls. They now allow customers to choose how they want their contact to be handled; what media, what time of day and how they get a response.
By not making technology assumptions at the beginning of the process, you are likely to determine the best solution for your business.
With all the new technologies that are available, it is easy to get lost and overwhelmed. Leverage Unity’s experience setting up contact centers of all stripes to guide you.