Contact Center

Contact Center

At Unity Connected Solutions we help businesses of all sizes to design and implement profitable contact center solutions. We will show you ways to improve your contact center, the latest in contact center design and customer services, how to set performance targets, how to manage results and a lot more.

Some contact centers have already made the switch to Voice over IP (VoIP) and are beginning to realize the benefits available by combining voice and data information. An IP solution can consolidate and make the contact center infrastructure smaller, reducing or eliminating expensive network charges and allowing a business to run many locations from one centralized set of applications. Or add a second location when redundancy is required.

It is this benefit of one-to-many locations that can give centers a competitive advantage that wasn’t possible before. Home agents, satellite locations, outsourced resources, and resident experts are easily added as extensions to the same center, all while maintaining centralized management and reporting. Contact center agents at branch offices now have affordable access to the rich suite of contact center applications because these applications no longer have to be on site.

At Unity we review your business requirements, and select the solution that best meets your needs. We provide Call Center solutions from Avaya, Nortel, Panasonic and ShoreTel.