Chronicall Realtime allows you to effectively manage your agents in real-time. Chronicall Realtime provides three supervisor displays: Agent Timeline, Group Timeline and Realtime Stats, also known as wallboards. This is true real-time; there is no five-second refresh rate. This module also allows you to track specific feature events like Agent DND/AUX/Realtime time, Group Login and Logout Time, and Idle time. This information is tracked and then recorded to the database which allows you to report historically on the agent’s performance.
Xima Alerts and Triggers extends your realtime information beyond the screen. This enhanced feature allows you to be notified in the event of an emergency; maybe too many calls in queue, maybe an agent has been logged out too long, or perhaps you missed too many calls. With Alerts and Triggers you can be notified via POP Screen messages, Email, or SMS Text messages that way you can quickly take action and rectify any issues that may be occurring.