Create greater business efficiency by integrating your communications system into your business processes with Mitel Advanced Applications.

Mitel’s portfolio of software applications deliver on the promise of unified communications (UC) by increasing the ROI of both the Mitel UC system and a customer’s existing business applications. By tying organizational communications into core business processes, these innovative solutions increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction. The result is a more efficient and profitable business.

Packaged offerings include automated Call Recording, Emergency Notification, Active Directory Import, and Outbound Campaign IVR as well as add-ons for Mitel Workgroups and Contact Center and integrations with Salesforce, Microsoft Dynamics CRM, Desk.com, Zendesk, Sage ACT!, NetSuite CRM, Copitrak, Equitrac, and many others. Software integration boosts organizational productivity, enhance organization’s crucial communication with safety benefits from internal notification when emergency calls are placed on the Mitel system.