Microsoft Office 365 Solutions

Communications & Collaboration

We are communications and collaboration specialists. When Microsoft added Teams to its Office 365 platform, we immediately saw how this was going to change the world of business communications and collaboration.

A cloud delivered, subscription based solution that merged office productivity apps, with calendaring, file storage and sharing and with Teams, the ability to work as a group around using Teams.

As customers embarked on their Office 365 journey they were going to need help adding voice and working out how to migrate from their existing voice and contact centre solutions.

With our deep expertise in this area, we can help you.

Work Anywhere

With ubiquitous Wifi, LTE and high speed networking, no longer are people wedded to their office desk. With the right tools, people can be just as productive working from home, on the road – anywhere they can access data networking.

Cloud delivered apps mean you don’t have to battle with complex VPNs to access dedicated company servers. With Microsoft’s security, your data and access is safe.

Cloud also means you are always up to date. New updates can be made available to all users as soon as they are available. And by connecting them all together, you get far more out of each tool than they could deliver on their own. Processes can be simply built on top of the tools already in place.

Voice Enabling Office 365

The introduction of Microsoft Teams to the Office 365 suite is a collaboration game changer. Now there is an effective hub where groups or teams can collaborate around anything – a project, campaign, department and more.

The only gap is adding voice calling in and out of the company. Some organizations will continue to use their existing PBX but want a way to connect them. We can do that. Some will want to add phone system functionality natively within Office 365. We can take care of that too. Some will want a hybrid approach or a plan to migrate over time. Yes, we can do that as well.

Some may want to add full blown contact centre capability and we can do that as well.

With our history of providing voice based communications – Analog, Digital, VoIP, and SIP – premise, cloud or private cloud – we have the experience and expertise to take care of your needs.

Contact Center

Contact Centers are integral to many businesses’ customer experience strategy. Microsoft offers limited functionality for contact centers, even with the phone add-on license. We work with various vendors who have certified integrations with Microsoft.

Five9 comes with out of the box integration to Microsoft 365 and the most common CRM and Help Desk applications. As a cloud delivered application it can fit perfectly with Office 365.

Teams Certified Devices

It would be a shame to have the latest and greatest collaboration tools only to find people are struggling to hear each other because they are using the laptop’s built-in speakers and microphone or a cheap and low quality USB headset. Not only that, but when you are in room based meetings, wouldn’t it be better to maximize the room experience?

We can provide a wide array of cost effective but quality headsets, desk phones, conference phones, cameras and controllers that simplify connectivity making it easy to conduct highly efficient meetings