The Customer Experience Solution

Create an Exceptional Experience with Every Interaction

Customer Experience

Create connected Journeys

The Five9 Intelligent Cloud Contact Centre makes it easy for your business to engage customers on their channel of choice to quickly provide the type of intuitive, personalized, and more human experience they want.

Agent Empowerment

Tools to deliver a more human experience

The Five9 Intelligent Cloud Contact Centre empowers your agents to focus on customers, not the technology enabling their interactions, to deliver exceptional service by connecting the touch points of a customer journey across time and channels.

Business Agility

Streamline operations to deliver exceptional customer experiences

The Five9 Intelligent Cloud Contact Center equips your contact center with the tools and insights you need to quickly and intelligently respond to constantly changing conditions and meet customers’ heightened expectations with a more human experience.

Reporting

Get actionable insights to measure and manage performance against goals using real-time and historical reporting tools including over 150 out of the box reports.

Dashboard

Maximize everyone’s contribution to success by aligning efforts across KPIs and SLAs to understand exactly where performance stands.

Workflow Automation

Make changes to workflows and improve processes quickly with cloud-based contact center tools.

Workforce Optimization

Manage your entire contact center more effectively, streamline your operations, and deliver exceptional customer experiences.

Workforce Management

Leverage deep insights to ensure accurate forecasting, optimal agent scheduling, real-time adherence, and improved productivity.

Quality Management

Recreate entire interactions so supervisors can monitor agent performance and offer guidance to help them provide better experiences.

Analytics

Get a clear view of your contact center moment by moment, 24/7, with real-time and historical data visualizations.

Performance Management

Establish goals, assess performance, communicate results, and provide the necessary coaching agents need.

Five9 Cloud Contact Centre

The Five9 Intelligent Cloud Contact Center Delivers a More Human Experience

Five9 enables agents in your contact center to create more effective customer interactions. Connect with, manage, and understand your customers across the customer journey. Five9 can help you manage your omnichannel customer interactions including voice, SMS, chat, email, social, video, and more.

A powerful agent desktop and prebuilt CRM integrations make it simple to train agents and put information at your agents’ fingertips so they can deliver a more human experience. Five9 provides everything you need to run an effective inbound, outbound, or blended omnichannel contact center, including interactive voice response (IVR), intelligent virtual assistant (IVA), analytics, real-time and historical dashboards, and reporting, WFO, workflow automation, and more.

Move to the Cloud

Move to the Cloud to Transform Your Contact Center with Five9

Five9 has everything you are used to with your on premises contact center—and more.

Delivered globally, Five9 removes the need to design, build, manage, monitor, integrate, maintain, and upgrade your contact center systems yourself; Five9 does it all for you.

With Five9 you can scale to fit your workforce, workflows, and infrastructure today with cloud-based tools and flexible configurations that allow you to support your business as it evolves in the future.

Delivered from Microsoft Cloud

Flexible

  • Skills-based routing
  • Inbound, outbound and blended calling
  • Speech-enabled IVR and Intelligent Virtual Agents (IVAs)
  • CTI Screen pop
  • Caller Identification

Operate with Efficiency

  • Web callback
  • Call recording
  • Screen recording
  • Analytics, real-time and historical dashboards, and reporting
  • Agent scripting
  • Post-Call surveys

Pre-built CRM integrations

  • Salesforce
  • SeviceNow
  • Microsoft
  • Oracle
  • Zendesk

Outbound

  • Predictive/progressive/power/ preview/manual dialing
  • Campaign and list management
  • Local number options
  • Do Not Call compliance
  • Web callback

Workforce Optimization

  • Quality Assurance
  • Workforce Management
  • Speech Analytics
  • Performance Management
  • Gamification

Artificial Intelligence

  • Agent Assistance
  • Virtual Assistants

Intelligent Virtual Agents

Self Service Made Easy

Five9 Virtual Assistant enables you to cut costs by automating routine calls. This allows your agents to focus their time and energy on higher-value interactions.


Five9's IVA is technology independent, so it can be used right now no matter what system you are using to run your contact centre. 


Five9 Engagement Workflow makes it easy to design workflows. add new prompts, callback options, or data queries in seconds.

Learn more about IVAs

Unity SIP 

Optimizing your PSTN costs

Unity Connected Solution's provides cost effective SIP services for the Canadian Five9 solutions we implement.

Not only do you gain incredible efficiencies with your Five9 solution, you also reduce your overall PSTN costs as well.

Delivered from Microsoft Cloud

Want to hear more? 

You can call or email us below or better still fill out the form and we will get back to you.


1-877-736-2842 or 905-952-2540


sales@unityconnected.com