Unity Connected Solutions is proud to be the only Avaya Partner in Customer Excellence for enterprise partners in Canada.
The designation means a lot for Unity customers and here’s why.
Avaya sets exacting standards for its business Partners to continue to design, install and maintain Avaya solutions. These standards are higher for Partners with the highest accreditation – in this case Diamond level – which makes sense. Unity Connected Solutions is a Diamond Partner. These standards include a minimum number of sales, engineering and technicians who maintain their credentials across each of the core Avaya portfolio. For example, Unified Communications, Contact Center and Video Conferencing.
These are Avaya centric requirements.
Partner in Customer Excellence is a measure of applying that Avaya knowledge along with our core values of being a great partner for our customers. A true Trusted Advisor. It is based on being able to maintain a 95% or greater level of customer excellence through a rigorous customer satisfaction survey. Which is no small feat and the reason we are the only Diamond Partner in Canada who has met this target for several years.
This is a measure of customer centricity.