Contact Center Solutions

Contact Center Solutions

Contact center solutions such as multi-channel or multi-modal enable Avaya customers to offer new methods of interacting with consumers, including mobile, video and chat. Avaya has been a leader in the Contact Center segment for decades implementing expert agent, wait times and more before other PBX vendors. This heritage continues with the ability to support any mode or contact channel – chat, video and so on.

Key differentiators:

  • Multi-modal
  • Contextual information support that can change agent interactions

For more information on Avaya Contact Center Solutions, please Contact Us