Avaya IP Office

Avaya IP Office is a simple, yet powerful, fully integrated Unified Communications (UC) and contact center solution, optimized for the small and mid-market. Avaya IP Office can start as small as 20 users, grow to 3,000 users, and can support Analog, Digital, IP or Soft Phones and video endpoints. Avaya IP Office can be implemented to offer simple telephony and messaging, or more complex mobility, integrated unified communications or contact centre. Avaya IP Office can support a single site or up to 150 locations.

Check out the brochure below for detailed info.

Purpose Built

Accelerate growth and transform your business with a complete, integrated solution—collaboration, mobility, multichannel contact center, networking, security, video, and support services—all in a single solution.

Engagement Everywhere

Enable unbound collaboration regardless of place, time, device, or application. Employees can engage anywhere and anytime to capture opportunities and create value.

Simple Administration

Eliminate IT headaches by centrally managing your IP Office solution with web-based administration, whether you have five users or 3,000, in one location or across up to 150 sites around the world.

Mobility and Collaboration

Being on the road no longer means being out of the office. Each staff member has just one number that customers use to reach them in any location, on any device. Route all calls through your office to assure privacy. Reduce carrier charges by placing calls over available WiFi. And give remote and mobile staff in-office capabilities from virtually any device, including access to the corporate directory, conference control, presence, and instant messaging.

Investment Protection

Avaya continues its history of investment protection for its customers. Avaya has a proven track record from its AT&T and Nortel roots, of always ensuring a path and incentives for customers to continue forward.

Protect your investment with a solution that easily and affordably scales as your communications needs change. Starting with as few as twenty users, Avaya IP Office™ easily expands to 3,000 users, at a single site or up to 150 locations.

Seamless Employee and Customer Engagement

Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform from Avaya.

Simple to Manage

Reduce IT overhead with a true plug and play system that effortlessly rolls out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365.

Nortel Migration

Avaya IP Office has become the flagship product for Avaya as it continues to expand in size and grow in capability. Recently, Avaya  expanded capacity up to 3,000 users and 150 networked sites. This makes the Avaya IP Office the ideal platform to upgrade their BCM, Norstar and Meridian systems.

Branch Solutions

Even small and mid-sized businesses can have branch locations, challenging already stretched IT resources. With an Avaya IP Office solution you can support up to 150 locations. That’s right.

Cloud IP Office / Hosted IP Office

Avaya IP Office now comes as a cloud solution.

Unity Connected Solution’s Hosted IP Office is Powered by Avaya IP Office. Now you can access the most advanced communications capabilities on a per user per month basis. No onsite hardware and software to buy and maintain. Simply determine the type and quantity of telephone sets you need need and we will pre-configure and send to your site. In the meantime, we will work with your team to set up your own private and secure hosted IP Office phone system.

Multi-Channel Contact Center

Improve customer experience and contact center agent efficiency by adding powerful, affordable, multichannel functionality for voice, email, web chat, SMS, and fax to your contact center. Turn a cost center into a profit center by using agent downtime to automatically initiate outbound upsell calling campaigns. Whether you choose a cloud or on-premise model, Avaya offers complete contact center solutions that grow with you.

Video Anywhere

Video brings engagement to life. Whether you are meeting with co-workers in a remote office, partners across the country, or customers around the world, enjoy the experience of face-to-face meetings via simple, intuitive, and convenient video. See others in HD video, and annotate and share presentations to make meetings more productive, efficient, and meaningful. All you need is a network connection and a PC, Mac, or mobile device. Avaya IP Office virtual meeting rooms work with the latest video conferencing room systems.

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