Avaya has been the contact center leader for decades. Avaya boasts the most contact centers and agents running on their platforms globally. Avaya reached this status through constant innovation. Avaya contact center innovation continues through its Avaya Aura and the new Avaya Oceana platform.
Today, Avaya has solutions that fit any size of business.
Avaya prefers the term Customer Experience Management to contact center as the demands on an organization’s ability to meet and exceed their customer expectations have increased. Avaya defines Customer Experience Management as the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates.