Avaya Contact Center

Avaya has been the contact center leader for decades. Avaya boasts the most contact centers and agents running on their platforms globally. Avaya reached this status through constant innovation. Avaya contact center innovation continues through its Avaya Aura and the new Avaya Oceana platform.

Today, Avaya has solutions that fit any size of business.

Avaya prefers the term Customer Experience Management to contact center as the demands on an organization’s ability to meet and exceed their customer expectations have increased. Avaya defines Customer Experience Management as the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates.

Avaya Customer Experience

Avaya Aura Contact Center Elite

The Most Widely Used Contact Center Solution in the World:

  • Provide Your Customers with a Seamless Experience Across Channels
  • Add Lower Cost Customer Service Channels
  • Improve Your Contact Center Performance

Avaya Aura Contact Center

All-in-One Omnichannel Contact Center Solution

  • A Single Interface for Managing All Customer Interactions
  • Support Customers’ Channel Preferences
  • Provide a Seamless Customer Experience Across Channels

Avaya Aura Contact Center Select

A Multi-Channel Contact Center Solution for Avaya IP Office™

  • Let Customers Use Their Preferred Communication Channels
  • Optimize Business Processes and Agent Productivity
  • Improve Your Contact Center’s Overall Performance

Avaya IP Office Contact Center

A Simple and Robust Omnichannel Contact Center Application for IP Office

  • Create and Deliver a Seamless Customer Experience
  • Optimize Business Processes and Customer Routing
  • Increase Sales Revenue Opportunities

Avaya Aura Workforce Optimization

A Deeper, More Meaningful Look at Customer Interactions

  • Harness the Voice of Your Customer
  • Anticipate Contact Volumes
  • Enable Agents to be More Successful

Avaya Aura Experience Portal

Omnichannel Customer Engagement with a Personal Touch

  • Give Customers the Freedom to Choose
  • Personalize Your Customer Interactions
  • Upgrade Customer Experiences Without Upending Your Infrastructure

Intelligent Customer Routing

A Personalized Experience for Every Customer

  • Give Customers a Superior User Experience
  • Lower Deployment and Operating Costs
  • Preserve Existing Investments

Interaction Center

Avaya Software Delivers Multichannel Contact Center Services and Support

  • Add Lower-Cost Customer Service Channels
  • Analyze Customer Service Data to Improve Your Contact Center Performance
  • Provide Your Customers with a Seamless Experience Across Channels

Proactive Contact

Create and Manage Outbound Campaigns and Customer Communications

  • Deliver the Maximum Number of Live Calls to Your Agents
  • Optimize Your Agents’ Time
  • Increase Your Operational Productivity with Blending

Proactive Outreach Manager

Proactive Customer Service via Any Channel

  • Add Mobile Campaigns that Complement Current Campaigns
  • Deliver Valuable Information While Cutting Costs
  • Collect Revenue Faster and Shrink Recovery Costs

Workforce Optimization Select

Gather, Measure, and Analyze Your Customer Interactions

  • Learn from Each Customer Interaction
  • Get Enterprise-Level Capabilities at a Price made for Midsize Business Budgets
  • Take Advantage of Seamless Integration with Avaya Customer Engagement Platforms

Avaya Oceana

Avaya’s next generation contact center platform, Oceana, drives even greater customer engagement. A true multi-touch, omnichannel customer solution.

Designed to support the modern consumer, Oceana delivers what a digital customer experience should look like.

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