Avaya has been the contact center leader for decades. Avaya boasts the most contact centers and agents running on their platforms globally. Avaya reached this status through constant innovation. Avaya contact center innovation continues through its Avaya Aura and the new Avaya Oceana platform.

Today, Avaya has solutions that fit any size of business.

Avaya prefers the term Customer Experience Management to contact center as the demands on an organization’s ability to meet and exceed their customer expectations have increased. Avaya defines Customer Experience Management as the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates.

The Most Widely Used Contact Center Solution in the World:

• Provide Your Customers with a Seamless Experience Across Channels
• Add Lower Cost Customer Service Channels
• Improve Your Contact Center Performance

All-in-One Omnichannel Contact Center Solution

• A Single Interface for Managing All Customer Interactions
• Support Customers’ Channel Preferences
• Provide a Seamless Customer Experience Across Channels

A Multi-Channel Contact Center Solution for Avaya IP Office™

• Let Customers Use Their Preferred Communication Channels
• Optimize Business Processes and Agent Productivity
• Improve Your Contact Center’s Overall Performance

A Simple and Robust Omnichannel Contact Center Application for IP Office

• Create and Deliver a Seamless Customer Experience
• Optimize Business Processes and Customer Routing
• Increase Sales Revenue Opportunities

A Deeper, More Meaningful Look at Customer Interactions

• Harness the Voice of Your Customer
• Anticipate Contact Volumes
• Enable Agents to be More Successful

Omnichannel Customer Engagement with a Personal Touch

• Give Customers the Freedom to Choose
• Personalize Your Customer Interactions
• Upgrade Customer Experiences Without Upending Your Infrastructure