Avaya Aura Platform

Avaya developed the Avaya Aura platform as the next generation evolution for mid to large enterprises who had become familiar with their previous workhorse solutions Definity, Communications Manager and Nortel Meridian CS1000.

The Avaya Aura Platform leverages a session-based architecture, so that any existing telephony platform can add full unified communications and collaboration capabilities. Avaya Aura delivers delivers voice, video, mobility, collaboration, messaging, IM/presence, web applications and more to employees at their desks or on the go.

It adds powerful new capabilities to existing Avaya solutions, including session management that enables multi-vendor hardware and software to communicate across the enterprise network. The Avaya Aura Platform orchestrates a wide array of communications applications and systems by decoupling applications from the network. As a result, services and applications can be deployed to users depending on what they need rather than by where they work.

Avaya Aura Benefits

Real Time Engagement

Avaya Aura enables the multimodal solutions necessary for success in today’s Era of Engagement.  These include customer engagement, mobility solutions, conferencing, multimedia messaging and the unified Avaya Communicator client experience.

Mobility and Collaboration

Complete integration with the Avaya Equinox experience which provides a  single, all channel calling, messaging, conferencing and collaboration solution for mobiles, browsers, desktops and room systems.

Integrated Video

Making video as easy as a phone call by integrating desktop and conference video including Avaya Communicator, Avaya Scopia and Avaya Aura Conferencing.

Branch Solutions

Targeted capabilities for customer-facing branches, retail stores, financial and insurance offices, and government offices requiring local customer service oriented functionality combined with low-cost deployment, centralized management of thousands of locations, and enterprise-wide SIP networking.

End-to-End Security

Probably the single biggest concern of not providing a true unified communication’s platform is that staff will use insecure, public tools putting intellectual property at risk.

Security defences, encryption, authentication and certificate use are embedded at all levels across Avaya Aura to ensure secure continuous communications.

Small Hardware Footprint

Leveraging the Avaya Aura Virtualized Environment and the Appliance Virtualization Platform, Avaya Aura can be deployed with a small hardware footprint on either Avaya supplied or customer supplied servers. This framework offers common installation, licensing and support infrastructure for a lower total cost of ownership.

Multi-Vendor Presence

Avaya Aura ensures one platform can solve the collaboration challenge by combining user presence information from Microsoft, IBM, XMPP and SIP/SIMPLE, with real-time information from every phone and soft-client to deliver an actionable aggregated view for Avaya and third-party business user applications.

Rich Voice & Video Services

Avaya Aura leverages Avaya’s deep experience and base of over 700 market-leading communication features built on decades of customer feedback and software refinement.

Bring voice, video, mobility, collaboration, messaging, IM/presence, web applications and more to employees at their desks or on the go.

Reliability

Comprehensive design choices for ensuring continuous communications include active/active SIP continuity, memory-synchronized application servers, survivable media processing, multiple IP connection paths, survivable servers for fragmented networks, full-function survivability packaged within local gateways, low-cost choices for small locations, and smart phones and gateways that accelerate reconnection.

Productivity

Avaya Aura Platform makes it easy to deploy services to users as needed, independent of location or network connection. Employees get unified communications tools to work effectively in a fraction of the time.

Agile

SIP architecture with centralized management and control gives businesses agility to take advantage of new capabilities, deploy new applications, and deliver new levels of customer service.

Reduce Costs

Use the corporate network to handle traffic and reduce PSTN usage with a single enterprise-wide dial plan and intelligent routing policies. Save money by consolidating trunks and/or adding SIP trunks. Reduce administrative costs with simpler management and infrastructure.

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