Avaya: Leaders in Team and Customer Engagement

Avaya is a leader in business communications technology focusing on solutions to improve team and customer engagement with a heritage that goes back to AT&T and Nortel.

Avaya’s portfolio offers solutions for small and medium business, large enterprises and public sector organizations.

Unity Connected Solutions has been an Avaya Partner since its inception, and is one of the few Partners in Canada to reach Diamond status. Unity is also Avaya’s only Diamond Partner to have received the Avaya Partner in Customer Excellence award for 2016 and 2017. Unity is Avaya’s only Diamond Partner with operations both in Canada and the United States and the only Aura Alliance partner in Canada. An exclusive club of partners delivering the highest quality customer service – globally.

Customer Experience

Avaya changed its focus from products to customer experience to ensure that its portfolio became a game changer.

Customers can acquire ‘out-of-the-box’ functionality to rapidly take advantage of new Contact Center functionality or it can create a more customized experiences using Avaya Oceana.

Your choice.

Team Engagement

All the low hanging fruit to reduce costs have been put in place. What next?

The next level of cost savings comes from making your team more efficient AND effective, solving problems faster, responding to customers better or coming up with new ideas. Team Engagement.

Avaya offers platforms that offer the latest collaboration capabilities for  the smallest to largest organizations.

Mobile Experience

All the solutions in the Avaya portfolio are optimized for the mobile experience.

With the increasing use of mobile devices in business – smart phones, tablets and laptops – its imperative to make mobile workers’ experience seamless and transparent.

Avaya Solutions

Avaya IP Office Platform & Hosted IP Office

Avaya IP Office is Avaya’s flagship product for small and midmarket customers. Avaya IP Office is now offered as a premise system or as Hosted IP Office, a cloud delivered solution.

Avaya IP Office is a simple, yet powerful, fully integrated Unified Communications (UC) and contact center solution. Avaya IP Office can start as small as 20 users and grow to as many as 3,000 users. The premise version can support Analog, Digital, IP or Soft Phones, as well as video endpoints, while the cloud version supports the latest IP and SIP telephones. Avaya IP Office can be implemented to offer simple telephony and messaging, or more complex mobility, integrated unified communications or contact centre capabilities. Avaya IP Office can support a single site or up to 150 locations.

Avaya AURA Platform

Avaya Aura provides advanced unified communications and contact center solutions for larger organizations. Avaya Aura integrates and delivers voice, video, data, and web communication applications and services to your team anywhere—whether they’re in the office, or on the go.

With Avaya Aura, organizations can even build their own private clouds.

The Avaya Aura platform leverages a revolutionary SIP architecture to simplify complex communications networks, reduce infrastructure cost and provide faster deployment.

Rely on a platform that delivers rock-solid reliability and remarkable adaptability—and lets you support new collaboration capabilities, applications, and customer services immediately. Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivalled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.

Avaya Collaboration / Team Engagement

Take Team Engagement and Collaboration to the next level with Avaya. No matter what size your organization, Avaya has a solution for you – IP Office, Aura and now, Equinox.

Your customers, employees and partners need a communications experience that fits how they work instead of changing how they work.

Avaya is redefining unified communications to be your natural, convenient way to engage, respond, and share. Avaya embeds UC into the applications, browsers, and devices that people use every day.

Avaya Contact Center / Customer Engagement

No matter what size your company or your customer engagement needs, Avaya has a solution for you.

Contact Centers are still the focal point of an organization’s engagement with customers. Avaya Aura, Contact Center Select and Oceana are solutions that provide customers with the perfect experience, enabling them to use any device of their choice — mobile, web, phone — at any moment.

Preserve context throughout your customer’s journey by capturing all interaction data. Combine past interaction information from your existing systems with real-time experience data from Oceana. Then pair customers with the right agents and resources using attribute matching. Transitions are seamless: agents will have the right knowledge at their fingertips — so there’s no need to ask customers to repeat themselves.

Avaya Telephones

Avaya provides the most complete portfolio of business phones and communications endpoints on the market. Renowned for exceptional voice quality and reliability.

Avaya offer devices for use at desks, in conference rooms, and across campuses for in-office, mobile, remote, and video users.

The portfolio includes digital, IP and SIP telephones, so that existing customers can continue to expand. A novel approach from Avaya that includes digital and IP phone models that look and operate the same and allow seamless transition to one of their IP based platforms.