Avaya changed its focus from products to customer experience to ensure that its portfolio became a game changer.

Customers can acquire ‘out-of-the-box’ functionality to rapidly take advantage of new Contact Center functionality or it can create a more customized experiences using Avaya Oceana.

Your choice.

All the low hanging fruit to reduce costs have been put in place. What next?

The next level of cost savings comes from making your team more efficient AND effective, solving problems faster, responding to customers better or coming up with new ideas. Team Engagement.

Avaya offers platforms that offer the latest collaboration capabilities for  the smallest to largest organizations.

All the solutions in the Avaya portfolio are optimized for the mobile experience.

With the increasing use of mobile devices in business – smart phones, tablets and laptops – its imperative to make mobile workers’ experience seamless and transparent.

Avaya Aura provides advanced unified communications and contact center solutions for larger organizations. Avaya Aura integrates and delivers voice, video, data, and web communication applications and services to your team anywhere—whether they’re in the office, or on the go.

With Avaya Aura, organizations can even build their own private clouds.

The Avaya Aura platform leverages a revolutionary SIP architecture to simplify complex communications networks, reduce infrastructure cost and provide faster deployment.

Rely on a platform that delivers rock-solid reliability and remarkable adaptability—and lets you support new collaboration capabilities, applications, and customer services immediately. Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivalled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.

No matter what size your company or your customer engagement needs, Avaya has a solution for you.

Contact Centers are still the focal point of an organization’s engagement with customers. Avaya Aura, Contact Center Select and Oceana are solutions that provide customers with the perfect experience, enabling them to use any device of their choice — mobile, web, phone — at any moment.

Preserve context throughout your customer’s journey by capturing all interaction data. Combine past interaction information from your existing systems with real-time experience data from Oceana. Then pair customers with the right agents and resources using attribute matching. Transitions are seamless: agents will have the right knowledge at their fingertips — so there’s no need to ask customers to repeat themselves.

Avaya provides the most complete portfolio of business phones and communications endpoints on the market. Renowned for exceptional voice quality and reliability.

Avaya offer devices for use at desks, in conference rooms, and across campuses for in-office, mobile, remote, and video users.

The portfolio includes digital, IP and SIP telephones, so that existing customers can continue to expand. A novel approach from Avaya that includes digital and IP phone models that look and operate the same and allow seamless transition to one of their IP based platforms.