Our Partners

Unity is a Diamond designated Avaya Partner in Canada and the USA.

With the acquisition of Nortel in 2009, Avaya became the global leader in Unified Communications and Contact Centers.

The Avaya portfolio includes IP Office for small and mid-sized companies and the Avaya Aura for larger enterprises.

Unity offers Hosted IP Office, the cloud version of the award winning Avaya IP Office.

Five9 is the leading provider of cloud deployed contact center solutions.

Unity is the only provider of Five9 solutions in Canada.

With Five9, organizations can finally deploy true omnichannel contact centers that can be up and running significantly faster than premise based systems. With Five9 you can access Omnichannel, true blending, IVR, Outbound dialling, and workforce optimization.

Unity is a Silver designated Mitel Partner.

Unity sells and supports Mitel Connect, formerly ShoreTel Connect.

Mitel Connect offers brilliantly simple unified business communications solutions that consistently lead the industry in customer satisfaction and the lowest total cost of ownership.

Mitel’s portfolio includes Unified Communications, Collaboration and Contact Center from their award winning Mitel Connect platform.

VeloCloud, a Cloud-Delivered SD-WAN pioneer simplifies branch WAN networking by automating deployment and improving performance over private, broadband Internet and LTE links for today’s increasingly distributed enterprises.

VeloCloud improves low latency application performance, enhances bandwidth quality and reduces total cost of WAN for multi-site organizations.

As enterprises deploy more cloud applications, Velocloud optimizes cloud access for branch offices.

Unity Connected Solutions is a Premier Cisco partner in Canada and the USA.

Unity specializes in Cisco Meraki cloud managed networking solutions. Cisco Meraki delivers 100% cloud managed IT that simply works. WLAN, Switching, Routing, Security and SD-WAN.

Unity also offers Cisco enterprise networking solutions.

Status Solutions develops situational awareness technologies for life safety, security, environmental monitoring and mass notification. Status Solution’s software deliver real-time, detailed information to help organizations transform business operations. By centrally managing information and then delivering it to various portals and dashboards, these solutions help you better manage risk and protect people, property, business and convenience/comfort.

Microsoft O365 and Microsoft Teams are changing the unified communication and collaboration landscape.Microsoft O365 is a cloud delivered solution enhancing productivity from any location. Microsoft Teams is the fastest growing Microsoft application. With Unity SIP365 Microsoft Teams can replace your legacy PBX.

ThinkTel is a Unity partner for SIP Trunking and nework services.

Unity leverages ThinkTel’s national voice network, 4 Points of Presence, Carrier Diversity and redundant and geo-redundant infrastructure to offer advanced SIP trunk services.

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite.

Calabrio ONE includes call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

(US Only) Nextiva is a business communications provider that is simplifying the way businesses communicate. Nextiva offers award winning cloud based communications and contact center solutions. Powerful capabilities that are simple to use.

Nextiva’s NextOS makes managing your cloud VoIP system simple, with over 120,000 companies on it today.

(Canada only) Unity Connect offers businesses a simple, scalable, affordable cloud-based communications platform that is ideal for SMB companies. It includes all the standard business phone features for a single monthly per-user fee – no locking features behind price tiers.

Unity Connect is quick to deploy and includes a WebRTC client for computers and apps for phones. A selection of SIP desk phones is also available.

(US Only) etherFAX® designs and develops secure fax communications. 

etherFAX® offers a unique solution that extends existing fax server solutions to the cloud. By eliminating the need for costly network fax systems, such as fax boards and recurring telephony fees, etherFAX’s patented technology leverages the Internet to manage all business-critical fax communications.

CallXpress Unified Messaging provides access to all messages—voice, fax and email—in one inbox, and makes them accessible from the telephone, cell phone, computer or the Internet. Using unified messaging, voice, fax, and email messages can be effectively managed in less than half the time it takes with traditional manual methods. CallXpress is the leading independent unified messaging solution with 19.8% market share and over 200,000 users integrated with Lotus Notes and Microsoft Exchange.

Aruba Networks is Hewlett Packard Enterprise company and a leader in providing secure, reliable and scalable wireless connectivity for organizations.

Aruba are addressing the needs of organizations who need to transition to a wireless, mobile first world and solve the management complexity this causes. Aruba’s Mobile First platform enhances their networking portfolio with a comprehensive and simplified management infrastructure.

Xima create solutions that make contact center management simple. Xima is an industry leading software company,that provides simple and intuitive custom call reporting, call recording and call display solutions that make managing your team simple.

Xima’s Chronicall solution provides an inexpensive way to enhance the built-in contact center solutions from Avaya, Cisco and ShoreTel.

XMedius is a Canadian company that is a leader in providing global secure file exchange. Including FAX-as-a-Service.

XMediusFAX was the industries first all-inclusive FAX-over-IP solution. Now, with XMediusFAX Cloud, customers get the security and power of the XMediusFAX solution delivered via the cloud. Reliable, scalable, fast, simple and cost effective. With XMediusSENDSECURE organizations can access cloud managed, cutting edge secure document exchange.

Unity is certified on the complete Panasonic business communications portfolio. Panasonic offers cost-effective premise based communications and are the leader in the SMB segment. Panasonic have recently introduced IP based systems that can support their hybrid platform. Panasonic provides advanced telephone messaging solutions, efficient and flexible communications, Wireless Mobility, IP Networking capability, Voice-Over IP, and seamless integration with your PC through plug-n-play USB Connection.

Unity Connected Solutions is the ONLY member of the Aura Alliance in Canada.

The Aura Alliance is a global group of Avaya Diamond Partners, capable of providing the complete Avaya portfolio to a customer across 120 countries. The Aura Alliance works with 95% of the Fortune 500.

The Aura Alliance enables us to scale our solutions to match any size of business with any number of locations, working with a global network of Avaya-accredited specialists.

ShoreTel is now part of Mitel.

Mitel acquired Shoretel on September 25th, 2017. ShoreTel Connect is now known as Mitel Connect.

With this addition, Mitel has accelerated its move-to-the-cloud strategy, shifting into the #2 market share position for UCaaS (Unified Communications as a Service) globally*.

For our existing ShoreTel customers, don’t worry, we remain a Silver partner.

Please check out our Mitel pages for more information on Mitel Connect.