Anytime, Anywhere Collaboration

Most businesses love the idea of collaboration but are uneasy about how to deploy and manage it. Some managers need to ‘eyeball’ their employees to manage them; at the same time younger employees are used to a world where they are mobile but always connected. The answer is a business communications tool which accommodates both worlds. The answer is Hosted IP Office.

Hosted IP Office offers different types of workers different capabilities to make them more productive. Here is a list of the most common work types:

Type of User

Details

Power User
The ultimate in communications accessibility for busy executives.

Office Worker
Desktop integration helps employees quickly convey critical information throughout your business.

Mobile Worker
For staff working out of the office without a laptop.

TeleWorker
Enable home and remote workers to be as accessible as employees in the office.

Receptionist
Manage calls via easy-to-use PC interface. One receptionist can handle multiple offices.

Customer Service Agent
Intelligent call routing helps agents deliver highly personalized service.

Customer Service Supervisor
Real-time call status and customizable reports help create efficient and productive call centers.

Hosted IP Office includes some key capabilities like two 64-party conference bridges that get people talking and can save on service provider fees. Included call recording and automatic call distribution. Built-in video softphone and mobile and desktop video apps.

IP Office seamlessly integrates with your existing applications such as Microsoft Outlook, Microsoft Skype for Business (formerly Lync), and Salesforce.com to make desktop communications more efficient. And there are hundreds of third-party Avaya-certified applications, too. Click to dial, check colleagues’ presence, sync with contacts and calendars within your favorite desktop app. Just a few more ways Hosted IP Office enables better, faster, and smarter collaboration.

Flexible mobility

Bring full desktop communications to your iPhone or Android Smartphone devices.

Your tablet,

your business phone. Now you can make and receive business calls right from your Apple iPad device. Check colleagues’ presence and instant message (IM) to stay connected.

Enhanced Desktop

communications. Streamline communications— in the office or at home. Click to dial, see who’s available with presence, sync your calendar and more. Communications-enable desktop apps like Microsoft Outlook, Microsoft Lync and Salesforce.com.

Your Company

directory in the palm of your hand. Bring your company directory everywhere for instant access to all your contacts. Call, email, IM and check presence for more meaningful collaboration.

Set up & Manage

conference calls from your Smartphone. Take full control of conference calls. Tap to add, mute or disconnect callers to manage conferences as easily as if you were at your desk.

Video On The Go

Conduct “face-to-face” HD-quality video meetings with colleagues, partners and customers wherever you are, using virtually any mobile device – including smart phones and tablets.

Prioritize messages

Get all business voice and email messages on your smartphone. With IP Office’s visual voice mail, you can prioritize messages and respond to the most important ones first.

Take your phone

extension with you. Calls to your office ring on any designated device, so you never miss a call. Log on to any IP desk phone in your network and it becomes your phone; get calls, messages, speed dials and more.

Map and track

mobile workers. Need to get a service tech to a client quickly? With geo-presence, you can track the location of sales or service people right from your smartphone.

Use Presence

to find and reach the right people. Tap your smartphone to let everyone know you’re available, on the phone, or in a meeting. Automatically get notified when colleagues’ Presence status changes for speedier collaboration.