Features

Flexfone offers a large number of features to help run your business more effectively. To guide you through the list, we have grouped by use. Click on the feature name to jump to a more detailed description.

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Personal

Features that will improve improve individual productivity.


Call Block

Easily block your caller ID information from being displayed to the party you are calling. This feature is helpful when you wish to temporarily mask caller ID for privacy reasons.

Call Forwarding

Call Forwarding lets you forward your extension to a cell phone, regular telephone or another employee. When you leave the office, you can forward your extension and receive your calls anywhere.

Call Labels

This feature allows staff to see in advance which department or product a caller chooses, and then answer with an appropriate greeting such as “Hello, this is Sales, how can I help you?”


Call Monitoring

Monitor calls for quality assurance or training purposes. For instance, with this feature a new sales person could monitor calls from more experienced staff in order to build sales skills.


Call Park

With this feature, you can “park” a call in a virtual location, and allow any other extension to pick up the call later. This is particularly useful when the call is for a staff member who is not immediately available.


Call Recording

Call Recording is possible using one of two methods. You can use a soft phone to quickly and selectively record calls you make or receive. For the second method, see the Optional Feature Call Recording, server-side.


Call Screening

Call screening asks callers to say their name before being connected to your extension or department. This feature can be useful for busy staff who want to only selectively answer calls.


Caller ID

This feature lets you see the name and number of the person calling you before you answer. You can also use this feature to display your company’s name and phone number when you call out.


Direct Dial Numbers

Perfect for employees who wish to have customers reach them directly, without having to call the company’s main phone number. When someone calls this number they will be connected immediately or get voicemail if the employee is unavailable.


Directed Call Pickup

Pick up a call that is ringing on any other phone at any time. If you see a call ringing on another phone or extension you can simply select that ringing line and pick up that call at any phone.


Do Not Disturb

DND mode routes any calls to your extension to voicemail. This is a useful feature if you are busy meeting with a customer or co-worker and do not want to be interrupted.


Employee Mobility

Employees can work from anywhere with Flexfone’s Hosted PBX - from home, on a cell phone, at a hotel or another office. Calls can be sent to multiple locations at once, meaning you can answer no matter where you are at the moment.


Employee Status

Employee status indicators show you whether a particular person is on the phone or receiving a call. This feature will work regardless of where your staff are physically located.


Find-Me / Follow-Me

Find-Me / Follow-Me lets you select multiple locations to dial when someone calls you. If you were to specify a cell phone, your office business phone and a telephone at another anch office the system will call all these telephones at the same time.


Live Call Transfers

A live extension transfer allows you to transfer callers from one employee to another, or even to an outside phone number. For instance you can transfer a customer to a technical person at one of your suppliers.


Message Waiting

The message waiting indicator is a light which flashes on your phone whenever you have a voicemail waiting for you. You will also hear a token dial tone when using the telephone which lets you know that you have a message waiting. You can check voicemail in a variety of ways.


Outlook Integration

Easy integration with Outlook using the Bria Add-on which allows you to directly call contacts from Microsoft Outlook. This click to dial feature saves time without the need to look up a contact and dial the call manually.


Paging & Intercom

The Paging/Intercom feature allows you to use the built in speaker of your Flexfone Hosted PBX phone to “broadcast” your voice to other staff.


Soft Phones

A soft phone is a telephone that runs on your computer using a headset. It allows you to make and receive calls from any location, using your computer. Our service is compatible with popular soft phones such as X-Lite, Eyebeam, Bria, Zoiper, and Zoiper Biz.


Speed Dial Lists

A speed dial list lets you assign speed dial codes to each of your customers and vendors. For instance, “Mike’s Repair Shop” might be speed dial code 081. Just dial 081 on your phone to reach this vendor.


Voicemail

Each employee in your organization gets their own mailbox and you can create mailboxes for specific departments or products. Each employee can record their own unavailable greeting and store up to 50 voicemail messages at a time.


VM Notifications

A voicemail notification lets an employee or a group of employees immediately know when a new voicemail has been left for them. We offer “Message Waiting” indication and also more advanced forms of notification, such as Voicemail to E-mail.


Voicemail to Email

Receive voicemail notification via e-mail, pager, smartphone and on your telephone (message waiting indicator). Voicemails can also be received as attachments in your e-mail box which you can listen to through your speakers.

Want details? Let us give you some personalized attention.Get a Quote

 

Group

These features allow a group of users or a department to work better together.


Call Labels

This feature allows staff to see in advance which department or product a caller chooses, and then answer with an appropriate greeting such as “Hello, this is Sales, how can I help you?”

Call Mentoring

Listen to calls for quality assurance or training purposes and speak to your staff without the other party being able to hear you. Great for “whispering” to new staff when they’re on live calls.

Call Monitoring

Monitor calls for quality assurance or training purposes. For instance, with this feature a new sales person could monitor calls from more experienced staff in order to build sales skills.


Call Park

With this feature, you can “park” a call in a virtual location, and allow any other extension to pick up the call later. This is particularly useful when the call is for a staff member who is not immediately available.


Conference Calling

Connect staff or clients together so that you can hold team meetings or demonstrations. Our VoIP phones natively support up to three parties on a conference call. For a larger number of conference participants, consider our Conference bridge service.


Department Ring Groups

Multiple people in a department can receive incoming calls at the same time. If a customer was trying to contact the sales department you could have any number of phones ring at once. Call labels are commonly used with this feature.


Employee Status

Employee status indicators show you whether a particular person is on the phone or receiving a call. This feature will work regardless of where your staff are physically located.


Hunt Groups

A hunt group is a list of employees that should be called when a caller chooses a department. The customer is first placed on hold with music and then the system begins to “hunt” for someone to answer the call.


Live Call Transfers

A live extension transfer allows you to transfer callers from one employee to another, or even to an outside phone number. For instance you can transfer a customer to a technical person at one of your suppliers.


0 Operator Extensions

A single employee or group of employees can act as the operator for various departments or the entire company. Any time a customer needs help or wants to speak to someone immediately they can press 0 to be connected with the operator.


Paging & Intercom

The Paging/Intercom feature allows you to use the built in speaker of your Flexfone Hosted PBX phone to “broadcast” your voice to other staff.


Speed Dial Lists

A speed dial list lets you assign speed dial codes to each of your customers and vendors. For instance, “Mike’s Repair Shop” might be speed dial code 081. Just dial 081 on your phone to reach this vendor.


Voicemail

Each employee in your organization gets their own mailbox and you can create mailboxes for specific departments or products. Each employee can record their own unavailable greeting and store up to 50 voicemail messages at a time.

 

Want details? Let us give you some personalized attention.Get a Quote


System

Features & Benefits that extend across all users and the whole system.


Auto-Attendant

An auto-attendant is a prerecorded “menu” system that can be used to direct callers to different departments or employees within your company.

Business Hour Rules

Easily set the days and times during which callers can reach your staff via phone. You can use Business Hour Rules to create different phone call behaviours based on day and time.

Call Block

Easily block your caller ID information from being displayed to the party you are calling. This feature is helpful when you wish to temporarily mask caller ID for privacy reasons.


Caller ID

This feature lets you see the name and number of the person calling you before you answer. You can also use this feature to display your company’s name and phone number when you call out.


Company Directory

You can set up a company-wide phone directory which lists the names and numbers of commonly called vendors, clients, or staff. To use this feature, select ‘Administration’ and then ‘Phone Directory’ from our web portal.


Conference Calling

Connect staff or clients together so that you can hold team meetings or demonstrations. Our VoIP phones natively support up to three parties on a conference call. For a larger number of conference participants, consider our Conference bridge service.


Custom Hold Music

While callers are waiting to be connected to a department or are waiting on hold for the next available representative they can hear music or promotional messages.


Day/Night Modes

Route calls differently based on day and/or time. For example, you can easily send calls to different hunt groups such as an after-hours sales team and a regular hour sales team.


Dial-by-Name Directory

When customers don’t know the extension number of an employee, they can use the Dial-By-Name directory customers to enter the first or last name of an employee and be transferred to the correct person immediately.


Free Staff Calls

You can make free calls to other employees simply by dialing their extension. It does not matter where that employee is located – you will not have to pay long distance charges or incur any type of cost.


Free Subscriber Calls

With our Hosted PBX service you can always call other subscribers for free by simply dialing their number, no matter where that subscriber is located.


Hunt Groups

A hunt group is a list of employees that should be called when a caller chooses a department. The customer is first placed on hold with music and then the system begins to “hunt” for someone to answer the call.


Keep Your Numbers

Transfer your established numbers when you switch to our service. We can transfer numbers from most areas throughout North America, with no interruption in service. To determine whether your numbers are portable, please speak to your Flexfone representative.


Lower Hardware Costs

Traditional hardware PBX solutions are very expensive to purchase and install. With Hosted PBX, hardware costs are much lower. Many customers use our service through Soft Phones or existing analog phones coupled to adapters.


Online Call Records

Use our web interface to easily track the details of incoming and outgoing calls, such as: date and time, who called your company, which of your staff placed outgoing calls, duration of each call, and much more.


Paging & Intercom

The Paging/Intercom feature allows you to use the built in speaker of your Flexfone Hosted PBX phone to “broadcast” your voice to other staff.


On-Hold Music

From time to time, as a free (and fun) bonus to customers, Flexfone enjoys offering seasonal or themed hold music channels. For example, we recently gave clients the option to play pleasant, instrumental versions of Christmas carols.

Want details? Let us give you some personalized attention.Get a Quote

 

Cloud-Specific

Features & Benefits that are specific to Cloud or Hosted solutions.


Auto-Attendant

An auto-attendant is a prerecorded “menu” system that can be used to direct callers to different departments or employees within your company.

Business Hour Rules

Easily set the days and times during which callers can reach your staff via phone. You can use Business Hour Rules to create different phone call behaviours based on day and time.

Call Block

Easily block your caller ID information from being displayed to the party you are calling. This feature is helpful when you wish to temporarily mask caller ID for privacy reasons.


Employee Mobility

Employees can work from anywhere with Flexfone’s Hosted PBX – from home, on a cell phone, at a hotel or another office. Calls can be sent to multiple locations at once, meaning you can answer no matter where you are at the moment.


Free Staff Calls

You can make free calls to other employees simply by dialing their extension. It does not matter where that employee is located – you will not have to pay long distance charges or incur any type of cost.


Free Subscriber Calls

With our Hosted PBX service you can always call other subscribers for free by simply dialing their number, no matter where that subscriber is located.


Keep Your Numbers

Transfer your established numbers when you switch to our service. We can transfer numbers from most areas throughout North America, with no interruption in service. To determine whether your numbers are portable, please speak to your Flexfone representative.


Lower Hardware Costs

Traditional hardware PBX solutions are very expensive to purchase and install. With Hosted PBX, hardware costs are much lower. Many customers use our service through Soft Phones or existing analog phones coupled to adapters.


Multiple Offices

Our Hosted PBX is completely virtual, allowing you to connect multiple offices together as if they were one. This means you can dial employees’ extensions directly, even if they are not in the same office as you.


Multiple Phone Lines

Unlike traditional telephone systems, our plans allow you to add as many lines as you like, with no need to change your network infrastructure. Easily scale with our Hosted PBX service and pay only for the capacity you need.


Multiple Phone Numbers

Our Hosted PBX allows you to have as many phone numbers as you like. Offer customers in specific regions a local number so that they can reach you without calling long-distance. Each number can have a unique greeting and call flow.


No Busy Signals

Our Dedicated Lines plan provide you with unlimited calling capacity so that customers will never hear a busy signal. Rest assured your staff will be able to handle even an unexpectedly high volume of calls.


NA Long Distance

Flexfone’s plans include long distance in the USA & Canada with no per minute charges! See Terms and Conditions for details.


Online Call Records

Use our web interface to easily track the details of incoming and outgoing calls, such as: date and time, who called your company, which of your staff placed outgoing calls, duration of each call, and much more.


Unlimited Internal Calls

Both our Dedicated and Shared Lines plans allow your staff to have an unlimited number of internal calls active at any time. Employees can reach each other even if they are in different physical locations without tying up any external lines.


Unlimited Scalability

Traditional telephone systems only allow you to receive a limited number of calls based on how many physical telephone lines you have installed at the office. With our Hosted PBX service you can easily scale your number of lines to meet your needs.


Web Interface

Our Hosted PBX service includes a very powerful but user-friendly web interface that allows you to control virtually every aspect of your service online, at any time, from anywhere. Training and support materials are also available online.

 

Want details? Let us give you some personalized attention.Get a Quote


Collaboration

Features to improve collaboration with your employees, customers and suppliers.


Call Park

With this feature, you can “park” a call in a virtual location, and allow any other extension to pick up the call later. This is particularly useful when the call is for a staff member who is not immediately available.


Direct Dial Numbers

Perfect for employees who wish to have customers reach them directly, without having to call the company’s main phone number. When someone calls this number they will be connected immediately or get voicemail if the employee is unavailable.


Directed Call Pickup

Pick up a call that is ringing on any other phone at any time. If you see a call ringing on another phone or extension you can simply select that ringing line and pick up that call at any phone.


Employee Mobility

Employees can work from anywhere with Flexfone’s Hosted PBX – from home, on a cell phone, at a hotel or another office. Calls can be sent to multiple locations at once, meaning you can answer no matter where you are at the moment.


Find-Me / Follow-Me

Find-Me / Follow-Me lets you select multiple locations to dial when someone calls you. If you were to specify a cell phone, your office business phone and a telephone at another anch office the system will call all these telephones at the same time.


Free Staff Calls

You can make free calls to other employees simply by dialing their extension. It does not matter where that employee is located – you will not have to pay long distance charges or incur any type of cost.


Free Subscriber Calls

With our Hosted PBX service you can always call other subscribers for free by simply dialing their number, no matter where that subscriber is located.


Live Call Transfers

A live extension transfer allows you to transfer callers from one employee to another, or even to an outside phone number. For instance you can transfer a customer to a technical person at one of your suppliers.


Outlook Integration

Easy integration with Outlook using the Bria Add-on which allows you to directly call contacts from Microsoft Outlook. This click to dial feature saves time without the need to look up a contact and dial the call manually.


Soft Phones

A soft phone is a telephone that runs on your computer using a headset. It allows you to make and receive calls from any location, using your computer. Our service is compatible with popular soft phones such as X-Lite, Eyebeam, Bria, Zoiper, and Zoiper Biz.


Voicemail

Each employee in your organization gets their own mailbox and you can create mailboxes for specific departments or products. Each employee can record their own unavailable greeting and store up to 50 voicemail messages at a time.


Voicemail to Email

Receive voicemail notification via e-mail, pager, smartphone and on your telephone (message waiting indicator). Voicemails can also be received as attachments in your e-mail box which you can listen to through your speakers.

Want details? Let us give you some personalized attention.Get a Quote

 

Reception

Features specific to your receptionist or front desk.


Auto-Attendant

An auto-attendant is a prerecorded “menu” system that can be used to direct callers to different departments or employees within your company.


Company Directory

You can set up a company-wide phone directory which lists the names and numbers of commonly called vendors, clients, or staff. To use this feature, select ‘Administration’ and then ‘Phone Directory’ from our web portal.

Want details? Let us give you some personalized attention.Get a Quote

Secretarial/Assistant

Features to enhance your secretary/assistant/administrator productivity.


Call Forwarding

Call Forwarding lets you forward your extension to a cell phone, regular telephone or another employee. When you leave the office, you can forward your extension and receive your calls anywhere.

Call Mentoring

Listen to calls for quality assurance or training purposes and speak to your staff without the other party being able to hear you. Great for “whispering” to new staff when they’re on live calls.

Call Monitoring

Monitor calls for quality assurance or training purposes. For instance, with this feature a new sales person could monitor calls from more experienced staff in order to build sales skills.


Call Park

With this feature, you can “park” a call in a virtual location, and allow any other extension to pick up the call later. This is particularly useful when the call is for a staff member who is not immediately available.


Call Recording

Call Recording is possible using one of two methods. You can use a soft phone to quickly and selectively record calls you make or receive. For the second method, see the Optional Feature Call Recording, server-side.


Call Screening

Call screening asks callers to say their name before being connected to your extension or department. This feature can be useful for busy staff who want to only selectively answer calls.


Caller ID

This feature lets you see the name and number of the person calling you before you answer. You can also use this feature to display your company’s name and phone number when you call out.


Conference Calling

Connect staff or clients together so that you can hold team meetings or demonstrations. Our VoIP phones natively support up to three parties on a conference call. For a larger number of conference participants, consider our Conference bridge service.


Direct Dial Numbers

Perfect for employees who wish to have customers reach them directly, without having to call the company’s main phone number. When someone calls this number they will be connected immediately or get voicemail if the employee is unavailable.


Directed Call Pickup

Pick up a call that is ringing on any other phone at any time. If you see a call ringing on another phone or extension you can simply select that ringing line and pick up that call at any phone.


Do Not Disturb

DND mode routes any calls to your extension to voicemail. This is a useful feature if you are busy meeting with a customer or co-worker and do not want to be interrupted.


Employee Status

Employee status indicators show you whether a particular person is on the phone or receiving a call. This feature will work regardless of where your staff are physically located.


Hunt Groups

A hunt group is a list of employees that should be called when a caller chooses a department. The customer is first placed on hold with music and then the system begins to “hunt” for someone to answer the call.


Live Call Transfers

A live extension transfer allows you to transfer callers from one employee to another, or even to an outside phone number. For instance you can transfer a customer to a technical person at one of your suppliers.


0 Operator Extensions

A single employee or group of employees can act as the operator for various departments or the entire company. Any time a customer needs help or wants to speak to someone immediately they can press 0 to be connected with the operator.


Paging & Intercom

The Paging/Intercom feature allows you to use the built in speaker of your Flexfone Hosted PBX phone to “broadcast” your voice to other staff.


Speed Dial Lists

A speed dial list lets you assign speed dial codes to each of your customers and vendors. For instance, “Mike’s Repair Shop” might be speed dial code 081. Just dial 081 on your phone to reach this vendor.


VM Notifications

A voicemail notification lets an employee or a group of employees immediately know when a new voicemail has been left for them. We offer “Message Waiting” indication and also more advanced forms of notification, such as Voicemail to E-mail.

 

Want details? Let us give you some personalized attention.Get a Quote