- On April 4, 2017
- Avaya IP office, Cloud, unified communications
A lot of organizations are using cloud based applications today because of all the great advantages they bring. But cloud based, business ready unified communications are still somewhat embryonic.
A big factor is that many of the current cloud based unified communications solutions being offered are based on consumer platforms. They can be simple to use and are great for a solo or very small businesses. But that simplicity comes at a cost – a deficit of true business ready capabilities. We know this much because we talk to business customers every day and we hear their concerns or even complaints about what they would like a cloud system to do for them.
They want a solution that is simpler to manage, easier for end users to adopt, but it must offer capabilities at par or better than their current, older telephone system.
What if we could create a cloud based unified communications solution based on an existing, industry leading unified communications platform? Would that fill the gap of simpler to manage, operate and acquire while retaining all the features a business requires?
Well, we think we have come up with the ideal answer. We have done exactly that with Hosted IP Office. Based on the Avaya IP Office, which is currently at Release 10. In other words, we are not starting with a brand new unified communications application but something that is tried and trusted by over five hundred thousand businesses globally.
Perhaps this is the time to take a quick step back into what is good about cloud and what may not be so good about cloud for a business – to better put things into context.
One of the reasons cloud based applications have taken off is the ability to access them from almost anywhere, the ability to pay for them on a monthly basis without a large upfront capital expense and often, the scalability of the application.
There are many reasons a business may decide it is time for a change. From early adopters looking for the technology to give them a competitive advantage to mainstream businesses going with the market, to those laggard companies who can no longer endure the pain of an aging system. Whatever the reason for looking for something new, it has to be simple to adopt. Adapting to our way of doing business not the other way around.
This holds true for unified communications. It is more than just a telephone system when it also incorporates the ability to track the presence of others, integrate text, instant messaging, email, voice mail as well as telephone calls into a single collaborative application.
In reality, this will be almost essential for some of your power users but not so much for others within your company. So having a unified communications solution that can handle all users, allowing all of them to work their own way, is a powerful business tool; overcoming the tension and pushback from different types of users when implementing something new.
Hosted IP Office is the ideal platform for any business but especially those with an existing Nortel or Avaya system such as a BCM, Norstar or older IP Office. Users will be familiar with most of the basic features and get to use the new or upgraded capabilities, collaboration and mobility in particular.
We believe Hosted IP Office is the solution businesses have been looking for and will allow more businesses to adopt a cloud unified communications solution.
Let me know what you think, I’d love to hear from you.[:fr]