Avaya makes migrating from your existing CallPilot to Officelinx simple and seamless, reducing any disruption to your organization.

• Does not require upgrading your existing PBX
• Retention of the existing user experience and interface
• Simple licensing that includes messaging, auto attendant, IVR, call trees in one solution
• Flexible virtualization: A 100% software solution that can run on a virtual server
• Consolidation: If you have multiple messaging systems
• Future proof migration to the cloud with support for Google, Salesforce, Microsoft O365 and more
• Support for legacy CallPilot Contact Centre integration including MLink, Access and GiveIVR, ensuring continuity for CallPilot – Call Centre implementations

Clearly Avaya have thought deeply about the current applications an organization relies on today that need to be considered when replacing Avaya CallPilot.

Can I replace just the voice mail system and, if so, what are my options?

Absolutely! And No Hardware or Upgrade needed:
Avaya Officelinx can be provided as a virtualized solution running on your hardware or cloud based, supporting VMWare and Microsoft HyperV

Do I need to replace the voice mail system AND the telephone system (PBX)?

No PBX Upgrade required:
Avaya Officelinx can integrate into existing Avaya/Nortel Meridian 1, CS 1000, SL-100 and CS 2100 systems.
It does not require current CS 1000 release or upgrade and does not require Avaya Session Manager.

Will I be able to leverage newer collaboration applications?

Officelinx is Avaya’s Next Generation Messaging Platform:
Absolutely. This is not exclusively about a like for like replacement. Avaya Officelinx supports next generation capabilities like SMS, Chat, Click-to-Chat, integration into other cloud tools like Salesforce and Microsoft O365 and much more.

What if I have multiple PBXs with CallPilot, do I have to replace them all?

Yes, but with a single, consolidated platform:
Avaya Officelinx was designed to support multiple sites and multiple vendors with a single, consolidated messaging platform that brings communication and collaboration tools to the entire organization. Lower cost to support, easy to administer, everyone is on the same version and easier for staff in different locations to work together.

Does Officelinx offer High Availability?

Yes:
For larger organizations that need the comfort of higher reliability or need it to meet regulatory requirements, Officelinx offers Master/Slave live failover.

Unity Connected Solutions are a Avaya Diamond Partner – for the entire Avaya portfolio. That is Avaya’s highest level of accreditation. We are also the ONLY Avaya Partner in Canada that has the Avaya Partner in Customer Excellence designation across the entire portfolio. This requires constantly receiving a 90%+ score in customer satisfaction.

More importantly, we have several thousand customer locations across Canada with Avaya systems and helped hundreds migrate to the newer Avaya platforms like Officelinx.

Reach out to see how we can help plan your migration.

High Availability is possible whether in a Physical or Virtual deployment model. This is achieved using Double-Take® DR (Disaster Recovery) as follows:

• Replicates the ‘Consolidated’ server to a secondary ‘backup’ server
• Consolidated server and the Double-Take ® backup server must be using the same operating system with identical hardware Servers must meet minimum requirements needed to run Officelinx
• Eliminates any single point of failure
• Can be applied to an existing installation, or to a new installation
• Double-Take ® client application runs on auxiliary computer, anywhere on same network, and controls behavior of servers

• SIP/CTI connectivity performed over secure network connections
• Server side OAuth 2.0 authentication to Google Apps
• Encrypted session ports are supported when initializing synchronization sessions with Microsoft Exchange servers
• Synchronization via secure IMAP or encrypted/authorized WebLinks (HTTPS with application authentication)
• Built-in password security
• Web services can be secured over HTTPS connections
• Voicemail and faxes can be configured to send an HTTP (or HTTPS) link to the message instead of file attachments
• Encrypted message store options using Windows file access security prevent unauthorized access
• Network security considerations can be applied (i.e. firewalls)
• JITC (Department of Defense) certification in 10.5 (forecast Aug-2016)

• Multiple telephone user interfaces (TUI)
• Multi-tenant or multi-attendant interface
• 99 personal greetings, schedule enabled
• Location based routing
• Calls and availability can follow enterprise calendar (Exchange or Google)
• Online web based password reset
• Multi-lingual interface
• Unlimited auto-attendant trees
• Multiple recordings and greetings per language
• Read, unread and saved message sorting
• Urgent messages
• Message notification
• Message waiting indicator
• Automatic message forwarding
• Private message designation

• SMS message notification
• SMTP message notification
• Future delivery messages
• Fast forward, pause and rewind
• Call back to sender
• Undelete message
• Record conversations
• Multimedia and multi-destination distribution lists
• Fax tone detection
• Call screening
• Call queuing (basic)
• Default language selection by user
• Default language selection by caller
• Custom display name format
• Shared extension support
• Multiple time zone support

• Bi-directional message synchronization between the PBX and email applications (Exchange, Notes, GroupWise, Zimbra, Office 365, Google)
• Voicemail retrieved from email or smartphone extinguishes the Message Waiting Indicator (MWI) on the desk phone
• Voicemail delivered as MP3 audio file
• Visual voicemail
• SMTP message forward with smart links
• Resolve messages to contacts and identify callers by name (Exchange and Google)
• Share and socialize voice messages
• Call history integration with email (requires CTI enabled on PBX)
• Inbound fax
• Group and distribution list messaging

Still not sure about your migration path but need a trusted provider of support? Unity Connected Solutions provides full 24/7/365 support for Avaya systems. Yes, including statutory holidays. With offices and spares kits across Canada, we support from the smallest to the largest, most complex solutions.

See what we can do to help you get support today as you plan your future.

Avaya changed its focus from products to customer experience to ensure that its portfolio became a game changer.

Customers can acquire ‘out-of-the-box’ functionality to rapidly take advantage of new Contact Center functionality or it can create more customized experiences using Avaya Oceana.

Your choice.

All the low hanging fruit to reduce costs have been put in place. What next?

The next level of cost savings comes from making your team more efficient AND effective, solving problems faster, responding to customers or coming up with new ideas. Team Engagement.

Avaya offers platforms that offer the latest collaboration capabilities for the smallest to largest organizations.

All the Avaya portfolio are mobile experience optimized.

With the increasing use of mobile devices in business -smart phones, tablets and laptops – its imperative to make mobile workers experience seamless and transparent.