Unity Managed Voice is a suite of 5 ‘a la carte’ services designed to take over the mundane, time consuming yet essential tasks needed to keep your communications systems running optimally.

Each organization has a different challenge:

• Shortage of IT staff
• Lack of skills on voice systems
• Need to focus on more strategic activities
• Tasks required outside of business hours that stretch staff

Unity’s Managed Voice service allows you to choose the areas you need help. Whether it is a lack of resources, skill or time.

As Unity specializes in supporting voice communications – TDM or VoIP, our suite of Voice Managed Services are the ones most often requested by our customers. These services are offered on a monthly fee basis, making them a predictable, budget friendly expense.

Carriers (Telcos) are not the easiest of organizations to deal with and working with them can become time consuming and challenging. When your staff have many other tasks to take care of it can be frustrating attempting to get a resolution. Most Carriers do not take responsibility for their problems unless working with skilled specialists.

Unity’s Carrier management service offloads this tortuous work by acting as your prime. We provide a single point of contact to initiate diagnostics, escalate and track through to a resolution. In addition we will provide an audit of existing services to uncover possible savings and offer alternative (non-biased) recommendations.

This service can apply to traditional PSTN (TDM) services as well as SIP services and is offered on a monthly fee basis.

Voice communication platforms run continuously and rarely fail but when they do the results can be dramatic. Often it is their past reliability that is the reason monitoring and management has been overlooked. Proactive monitoring would solve this challenge. Even systems that do not have built in remote alarming can be set up for remote monitoring and supported with the right tools.

Unity’s Remote Monitoring service offers remote monitoring options dependent on the system manufacturer and model. We can support Avaya, Mitel, ShoreTel, Panasonic and other systems on request. For more complex implementations this can include all ancillary systems providing services like voice messaging, conferencing, contact centre, session border control and other applications.

Not only does this service provide real-time alerting based on priority but alarm triage and tracking.

This service is offered on a monthly fee or subscription service depending on system model and options selected.

Moves, Adds, Changes and Deletes to your voice communication system can be time consuming for IT staff, especially as the resources that once managed these systems age-out. Many of those changes can be made remotely and much more efficiently by a team that specializes in voice communications than your staff. Offloading that team for more strategic work.

Leverage our manufacturer certified technical resources to perform MACD work, provide end-users faster response with a predictable SLA. Unity Remote Managed MACD is scalable with the capacity to handle MACDs of any size.

Access unlimited remote MACDs as part of fixed monthly rate.