FlexSupport Enhanced Cloud Support

Flexibility should not come at the cost of security, dependability or support. Communications systems, cloud, premise, hosted or otherwise, are the lifeblood of your business. Unity Connected Solutions are the first company to offer a full support package to cloud and hosted customers – FlexSupport Enhanced Cloud Support. Flexfone is the best cloud telephone system in the industry and, with FlexSupport Enhanced Cloud Support, backed by the best warranty and support.

FlexSupport Enhanced Cloud Support

Unity Connected Solutions is a full-service company. We have locations across Canada and in the U.S.A. We support customers with thousands of locations in North America and provide a 24x7x365 Network Operations Center (NOC) and on-site support. We back our Hosted or Cloud based telephone system, Flexfone, with our existing service capability. This is unique in the industry as cloud telephone system providers are ‘virtual’ businesses and do not intend to provide more than on-line support. Just check out our offer below and check if any of the other services you look at come close. We developed FlexSupport Enhanced Cloud Support to provide the best of all worlds.

FlexSupport Enhanced Cloud Support is included in all Flexfone packages and includes:

24 x 7 x 365 Network Operations Centre

Full remote support – Tier 1, 2, and 3

Canada / USA 1-800 number access with LIVE answer

Full warranty on all equipment for any failure resulting from normal usage

  • Warranty lasts as long as you are on a Flexfone contract
  • This includes all telephones!
  • Advanced telephone set replacement

Access via web portal for minor moves, additions, deletions, or changes

Network Operations Centre

Our Network Operations Centre is located in Newmarket, Ontario. It is staffed 24x7x365 to ensure ‘always on’ support, as we know your communications system is key to your business.

Full Remote Support

One of the advantages of using a company like Unity Connected Solutions is that we have been servicing and supporting premise based solutions and have formal support processes and practices in place. Including the development of tiered support engineering. The highest Tier 3, are the highest level of support engineers and can troubleshoot the most demanding problems.

1-800 Live Answer: Canada and USA

One number to call, answered 24×7. Simple as that. No confusing on-line forms to navigate. Real people.

Full Warranty

Any equipment we provide comes with a full warranty, assuming the failure is related to normal use. We back everything we sell. When you buy telephone handsets from us, we will replace the handset with equal or better if it fails under normal use.

Advanced Telephone Set Replacement

We understand that a failed telephone set is an incredible inconvenience. Our warranty includes Advanced Telephone Set Replacement. We identify the telephone set with you, send you a replacement and then you return the failed telephone set in the same box we sent you the replacement. Minimizing any disruption to your business.

Minor Moves, Add, Change Web Portal

Most businesses looking at a hosted telephone system like the idea of making minor moves, adds or changes (MAC) themselves. It saves time and money. We get it. So we provided a browser based, online portal where you can make those changes. Need to change the name on the telephone. Done! Quickly access the portal and make the change.

‘Always On’ Training

We know training is essential in getting the most out of your investment in your telephone system, yet classroom training is expensive, time consuming, not always convenient and training new employees is challenging. We have created a thorough set of video on demand, online training that you can access from anywhere, at any time.

Assistance

Even with all of the above, you may still require assistance. We provide support 24 x 7 at our FlexSupport support line. For FlexSupport support call 1-888-888-8684

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